kv44's Privacy Policy

kv44 is an online gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy. Through this Policy, we aim to be transparent about what personal information we collect, why we collect it, and how that information is used and kept secure.

This Policy applies to kv44's main website and all related services. By registering on the platform, or by continuing to use the service, you acknowledge the terms of this Privacy Policy. We do not sell or share any personal information with third parties without your explicit consent.

The following types of information are collected to operate the kv44 platform and provide you with the best possible service:

Identity Information

• Full name and date of birth (for age verification — minimum 21 years)
• National ID or passport number (for identity verification)
• Current address
• Email address and mobile number

Financial Information

• bKash, Nagad, Rocket account numbers and bank account details
• Transaction history — records of deposits and withdrawals
• Payment method documentation (where required)

Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Site access times, pages visited, and click data

Gaming Activity Information

• Play history, bet amounts, win and loss records
• Bonus usage and wagering information
• Account settings and preferences

The collected information is used for the following purposes:

• Account management and identity verification: to ensure secure login, age confirmation, and account security.
• Financial transaction processing: for accurate and timely processing of deposits and withdrawals.
• Customer support: to verify your account details for 24/7 assistance via live chat and email.
• Fraud and abuse prevention: to detect irregularities, suspicious activity, and multiple accounts.
• Responsible gaming: to monitor playing patterns and offer support where needed.
• Service improvement: using analytical data to enhance the user experience.
• Regulatory compliance: to meet applicable legal and regulatory obligations.
• Communications: to send account-related notifications, security alerts, and important updates.

Cookies and similar technologies are used to keep the kv44 website running smoothly. Cookies are small text files stored on your device.

Types of Cookies

• Essential cookies: required to log in and maintain a secure session on the site. These cannot be disabled.
• Functional cookies: to remember your preferences, language, and settings.
• Analytical cookies: collect site usage statistics to help improve our service.

You can control or delete cookies from your browser settings. However, disabling essential cookies may mean that some platform features are no longer available.

kv44 never sells your personal information to third parties. However, information may be disclosed in the following limited circumstances:

Authorised Third Parties

• Payment processors: bKash, Nagad, Rocket, and related banking institutions — solely to complete transactions.
• Technology service providers: companies that assist with server hosting, security, and technical infrastructure management.
• Game software providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers with whom we have a partnership to deliver gaming services.

All these third parties are bound by confidentiality agreements with kv44 and may only use your information for specified purposes.

Legal Obligations

Information may be disclosed pursuant to a valid order from a court or government authority, or to comply with applicable law. In such cases, only the minimum necessary information will be shared.

Industry-standard security measures are applied at kv44 to protect your information:

The servers storing data operate under strict security protocols. Access to data is restricted to authorised staff only, and all access is logged.

kv44 does not retain any personal information beyond what is necessary. Retention periods are determined according to the following policy:

• Active accounts: all necessary information will be retained for as long as the account remains active.
• After account closure: financial transaction records will be retained for a set period for legal and regulatory reasons.
• Security logs: kept for a defined period to assist with fraud prevention and investigations.
• Marketing data: deleted immediately upon withdrawal of your consent.

At the end of the defined retention period, data is securely deleted or anonymised so that it can no longer be used to identify anyone.

As a kv44 user, you have the following rights regarding your personal information:

Right to Access

You can request at any time to know what information we hold about you. We will provide a copy of that information within a reasonable timeframe.

Right to Rectification

If any information in your account is incorrect, you can request a correction. Keeping accurate information is in the interest of both parties.

Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some data may need to be retained due to legal obligations or ongoing disputes.

Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can withdraw your consent at any time. Service-related notifications will still be sent.

To exercise any of the above rights, please contact our support team.

kv44 is for users aged 21 and over only. The platform does not collect or process personal information from minors under any circumstances.

During registration, the necessary information for age verification (date of birth, national ID) is collected. If anyone opens an account using false information, their account will be closed immediately and any associated funds may be forfeited.

If you become aware of an account belonging to a minor, please contact us and we will act promptly.

Our technology infrastructure and some service provider partners may operate outside Bangladesh. In such cases, your information may be transferred to and stored in another country.

All third-party organisations we work with are required to comply with the standards of our Privacy Policy. Appropriate contractual safeguards are put in place for international data transfers to ensure your level of data protection is maintained.

kv44 may update this Privacy Policy from time to time. If changes are made:

• The update date on this page will be changed.
• For significant changes, you will be notified by email or through the platform.
• Continuing to use the platform after a policy is published will be considered acceptance of the new policy.

We therefore recommend that you check this page regularly. If you have any objection to a change, please speak with our support team before closing your account.

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, our support team is always ready to help.